Archive for the ‘ Emotions AT Work ’ Category

How Much Anger is Too Much?

April 9th, 2010

My friend Jane sent me a link to a Wall Street Journal article about Tiger Woods and his angry outbursts during golf games. Numerous research studies have shown that exploding with anger is not cathartic, as people once suggested. In fact, yelling, steaming, throwing things, lashing out physically, and pitching a fit are not good for you (unless you’re in physical danger, of course!). In The Language of Emotions, I write that constantly expressing emotions wears a kind of groove in your brain, and if you’re not careful, you can teach your brain that anger means “explode.”

Tiger Woods is trying to change that. As he returns to public life and golf after the discovery of his serial infidelity, Woods says “he is turning over a new leaf. ‘I am actually going to try and obviously not get as hot when I play.’

Photo of Tiger Woods

This is a good idea, but the article asks whether it will be possible for Woods to control his anger now, when there’s so much more at stake, and when he’s under such intense scrutiny.

It’s a good question.

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Targeting Emotion Work

March 8th, 2010

Ooh, I just witnessed a beautiful example of emotion work and how it can surprise us!

I’m standing in line at the Target, and I’m three people back from the checker. Everyone is standing around trying not to look bored. I’m studying people like I always do.

The checker is a man in his 50s, slender but rather disheveled, with hair that needs cutting and a bit of a five o-clock shadow starting. I notice …

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An Introduction to Emotion Work

March 6th, 2010

In her excellent 1983 book The Managed Heart: Commercialization of Human Feeling, sociologist Arlie Hochschild described what she termed “emotion work,” or the way that our emotions and emotional states are a part of what we offer (and what is expected from us) in the workplace.

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